Streaming, Content Hosting & Licensing
Sam Rocks Experience does not actively monitor stream contents and all content broadcast is the sole responsibility of the client.
We do not provide any form of legal cover to individuals or companys who utilize our services to distribute content with any copyright protection.
Under no circumstances will Sam Rocks Experience be responsible for the behaviour of our clients or their users when found to be broadcasting protected content. All licensing, copyright and royalty issues are the sole responsibility of the individual clients and/or their production entities.
You may not use our services to distribute adult, racist or any other un-sociable material.
If contacted by an authority in the event of an illegal situation regarding any of the above, we will co-operate fully in any investigations they decide to make against clients found to be breaking the law.
Sam Rocks Experience will make every effort possible to ensure security of client's data, however due to the large volume of media stored, our standard costs do not include backup of data, please contact us if you would like to arrange this at an extra cost. All data is stored at clients own risk and we will assume no responsibility for any loss, damage or corruption of files hosted on our servers.
Domain names are registered free through sam rocks experience. If you want to have control over your domain name, we can transfer it to your own domain manager but you will be responsible in renewing the domain name registration.
Payment, Cancellation and Refunds
Services are billed on a monthly or yearly subscription basis unless otherwise specified. Payment will be collected on a specific billing date either 1 month or 1 year from the initial signup date automatically and will continue until a written cancellation request is received via the correct method (see below). Failure to pay for services delivered may result in suspension of service.
You are not liable for any form of refund if you have breached the terms of service in any way, which includes exceeding the agreed bitrate limit and broadcasting un-suitable content.
All payments billed to existing customers are non-refundable, clients wishing to cancel our service should contact us at least 7 days in writing via the client support area before the next billing date, we are unable to accept cancellation requests via any other form of communication. Cancelling a PayPal subscription directly without notifying us may result in an instant termination of service.
Support and Communications
Customers who require technical support can contact us at any time via the support ticket desk, we aim to respond to all requests within 24 hours and most tickets are replied to and often resolved well within this timeframe. However, our standard products do not include any form of support time response guarantee unless otherwise specified. Corporate customers who require a dedicated account manager, or guaranteed response times should contact us to arrange a premium service level agreement. We regret that we are unable to provide technical support via other lines of communication such as telephone or live chat to clients on our standard support agreement. This is enfoced due to the nature of our business and to ensure a fair level of service to the large number of customers who we serve.
Clients are expected to be courteous and professional in their communications to Sam Rocks Experience. Under no circumstances will we tolerate any kind of verbal, physical, written or other abuse (including threats of abuse or retribution) of any Sam Rocks Experience customer, employee, member, or officer will result in immediate account termination.
Sam Rocks Experience agrees to offer support to clients only on topics directly relating to our services. Our support service does not cover generic computer or website advice. We always try to help clients as much as possible, however, it is important for clients to acknowledge that their hardware/software setup is unique and it is not always possible for our support technicians to offer 100% resolution of all problems. Clients are expected to do their own research and training on such matters.
To aid our customer service representatives, it is important for clients to include a clear outline of account information, system reference numbers and adequate details of any problems when submitting a request to our support department. Failure to do so may result in a delayed response and/or resolution times.
If any provision of this agreement shall be unlawful, void, or for any reason unenforceable then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions. This is the entire agreement between the parties relating to the matters contained herein. Sam Rocks Experience may at any time revise these Terms and Conditions by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then current Terms and Conditions to which you are bound.
TO THE EXTENT ALLOWED BY APPLICABLE LAW, IN ANY EVENT SHALL SAM ROCKS EXPERIENCE OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING WITHOUT LIMITATION, ANY LOSS OF PROFITS, LOSS OF BUSINESS, LOSS OF USE OR DATA, INTERRUPTION OF BUSINESS, OR FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, EVEN IF SAM ROCKS EXPERIENCE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.
IN NO EVENT WILL SAM ROCKS RADIO OR ITS SUPPLIERS BE LIABLE FOR ANY CLAIM AGAINST LICENSEE BY ANY THIRD PARTY.
IN NO EVENT SHALL SAM ROCKS EXPERIENCE OR ITS SUPPLIERS BE LIABLE FOR THE FOLLOWING:
(I) ANY REPRESENTATION OR WARRANTY MADE TO ANY THIRD PARTY BY LICENSEE, ANY DISTRIBUTOR OR THEIR RESPECTIVE AGENTS;
(II) FAILURE OF THE PRODUCTS TO PERFORM;
(III) FAILURE OF THE PRODUCTS TO PROVIDE SECURITY;
(IV) THE RESULTS OR INFORMATION OBTAINED OR DECISIONS MADE BY END USERS OF THE PRODUCTS OR THE DOCUMENTATION. THIS LIMITATION OF LIABILITY IS AN ESSENTIAL PART OF THE BARGAIN UNDER THIS AGREEMENT.